Kristin Skinner is Head of Design Management at Capital One, an emerging function to address rapid growth in the design organization and deliver end-to-end customer experiences that improve people’s lives. She has extensive experience recruiting, hiring, and managing designers, and shaping design organizations and operations for optimal effectiveness, in both consulting and in-house contexts, and in companies of various sizes.
Previously at Adaptive Path, Kristin was Managing Director where she established and lead the Design Management practice, scoped and co-lead over 40 of the firm’s most strategic and complex projects and programs working directly with C-suite stakeholders in the Fortune 50, and guided sales and operations. Prior to Adaptive Path, Kristin shaped the Design Manager role at Microsoft’s Pioneer Studios.
Kristin co-programs and hosts the MX Conference, has keynoted DMI conferences and spoken at UX Week. She’s a frequent workshop teacher and co-author of Org Design for Design Orgs: Building and Managing In-House Design Teams, published in September 2016 by O’Reilly.
Keep up with Kristin at adaptivepath.com, orgdesignfordesignorgs.com, or @bettay.